Category Archives: users

Help them help you

I support computers AND users. I’m sure you do, too. My users aren’t expected to know their IP address or how to find it. Occasionally I get in a situation where I can’t pre-fetch a computer name for a user I’m about to call. Once I get the user on the horn I’ll need to have them find that IP and give it to me so I can assist remotely. To make the discovery easier I wrote a quick little Applescript app they can run that outputs the computer’s hostname and current active IP address. It offers to put the name or IP address in their clipboard for easier transfer and avoid typos via IM or email.

Below is the code and output:

Computer Name display

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